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24Jun/180

That Train Wreck Global Poker Just Leaked Customer Information Publicly

Hey everyone. It has been a while since I posted and I figured on a lazy Sunday like today I would finally make another post since I have no huge tournaments to play right now.  I wish Winning Poker Network would bring back the Million Dollar Sunday tournaments that I was trying to get all of you to play in prior blog posts! But I digress, lets talk about what's been on my mind, namely Global Poker and the train wreck it has been lately.

In the last 3 months there have been a slew of awful things going on at Global Poker. Their sponsored  forums on 2+2 are littered with unsightly topics. I mean, take a look at this screenshot I just took of the 1st page on said forum:

Awful topics litter the sponsored Global Poker forum

These topics are just outrageous. Lets look at a few highlights shall we?

  1.  Cheating??
  2. One week - no response!
  3. way too many new nits, way too few new rec players
  4. June 12th cash out not a word
  5. Horrible Experience: $5,000 Stuck, No Help!
  6. SECURITY ISSUE: Personal documents posted to the open web!

I mean what the F#(*! There are people with money stuck in processing, cheaters, bots, a lack of recreational players and my favorite, a story about personal data being exposed on the Internet for all to see! You might also notice some posts about WorldPay, their new payment processor. Just to touch on that really quickly, Global has decided that it is a good idea to FORCEFULLY make players beta test their new payment processor. They simply ripped Paypal, a popular and well trusted method (indeed the only thing that makes them competitive in the American and Canadian poker scene) away from paying customers and replaced it with a method that demanded players to re-verify accounts, send in personal bank information, and much more.

This personal bank information and identification documents were then promptly posted on the freaking Internet for hackers to have fun with at their leisure! The thread on 2+2 has lots of info, but I'm going to go over a bit of it here to save you some time in reading the massive thread. It basically goes like this:

Global Poker uses ZenDesk to communicate with customers. ZenDesk has an option to keep information private and Global Poker failed to enable it... for over a year!

Ticking this box would have saved tens of thousands of customers data from being posted online!

Because Global was incompetent and failed to click this one option, tens of thousands of customer's bank statements and identification has been posted online. Who knows how many clever hackers got their hands on this data. With a scan of your ID and your bank statement in hand, a lot of damage could be done. Thank goodness America's Cardroom has never had an issue like this. I suppose because they take security more seriously than the completely unregulated GP website does.

A big shout out to 2+2 poster "zikzak" who discovered this flaw in the system and exposed it. His publicity resulted in Global finally fixing the issue, which never should have existed in the first place, from spreading and becoming a bigger affair.
zikzak calls out Global Poker's weak security practices

How is it that a company making presumably millions of dollars a month can have such an egregious oversight in their security protocols? I find it baffling. I suppose it just goes to show that Global Poker is not on the same level as quality networks like The Winning Poker Network and GP should probably be avoided by players who value their privacy, money, and overall bankroll security. I mean, why would you want to play on a site like GlobalPoker.com who is pretending to be a play money website in order to skirt US online poker laws, who removes the only payment method randomly without warning and forces its customers to use other methods that require much more documentation and personal information, and then to boot can not even protect that personal information and posts it on the WWW for all to see!?

Stick to the major online poker sites folks. Stay away from Global. GP just has too much history screwing things up with money and security and even their signature Rattlesnake Open tournaments where they screwed players over on the last day of the series by cancelling the headline tournaments! Like I've said in previous blog posts, America's Cardroom, Black Chip Poker, True Poker are all much better places to play online poker tournaments.

OK, that's enough of a rant for now. Good luck out there everyone. I hope you all make some final tables in today's Sunday grind!

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